Frequently Asked Questions (FAQs) – CDS Physio & Wellness

All classes can be booked on our website under Bookings page.

Physio led Semi Private sessions are under 'PHYSIOTHERAPY'.

Wellness Classes, Strong and pilates ( non physio) classes are under 'WELLNESS'.

Due to high demand and limited spaces, we strongly recommend booking all of your classes upfront to secure your spot.

Physiotherapy appointments can be booked via our website’s online booking system.

For new conditions and new patients, book an initial assessment 45min. 

For complex conditions, book 60min consult. 

For an acute or quick Assessment/ opinion, 30min are available. 

For follow up appointments, book subsequent appointments ( 30, 45 and 60min available). Discuss with Caroline, what length of appointment follow up is suggested ( based on your plan).

Coaching sessions are booked through our client portal, via kajabi website.  Once you have enrolled, you’ll receive access to schedule your sessions.

For Mastery Program, all 12 sessions need to be booked at the start of the program. 

Strategy calls and one of coaching sessions are also booked via the link  you will receive, once the payment has been made. 

If you have any issues with your log in, contact us. 

If you would like to have an in person session instead of online, it can be arranged - contact us via the website. Fees might be higher for in person sessions.

The Elite Wellness classes are run at set times during the week. For bookings, head to our booking page, under WELLNESS, select Wellness class. 

As part of your membership, you have access to ONE Wellness Class a week. 

Other classes under Wellness section ( Strong and Pilates) are NOT part of the Wellness Elite Membership.

These can be booked separate. 

We require a minimum of 48 hours’ notice for cancellations or rescheduling.

• Late cancellations (less than 48 hours) will incur a 50% charge of the appointment fee.
• No-shows will be charged the full appointment fee.

This policy ensures fairness to all clients and allows us to offer your spot to someone on the waitlist.

If you are sick, please email us and do not attend.  

We have elderly and imuno suppressed clients that attend our clinic, and for our practitioners health, we rather you reschedule your appointment if you are not well.

For classes that have been booked upfront, it is your responsibility to email us and cancel your appointment. 

For ongoing bookings, unless you contact us, email your away dates, we will expect to have you in class. Please give us as much notice as possible.

We are a small clinic, and with notice we can contact our wait list. 

We respect your and our time. 

Please be on time. For late arrivals, your appointment will be end at the end of your appointment booked time. 

For more than 10min late arrival, you appointment will be cancelled and a cancellation fee charged. 

We aspire to always run on time. 

We do  understand that emergencies and unforseen circumstances can happen. 

Yes! For Block Physiotherapy led sessions, you will make a payment and booking for your block of 10 sessions, when you complete your sessions, we will send you a statement of the attended sessions for you to claim on your private health fund.

Wellness and Coaching sessions or programs are not eligible for private health fund claiming. 

• Elite Wellness Memberships auto-renew unless cancelled before the next billing cycle.
• Semi-Private Class Packages do not auto-renew, but we will send you a reminder when your sessions are running low. We encourage you to let us know upfront if you would like to have your booking made ongoing to hold your spot. 

Yes! As part of your membership you have access to one coaching session every 3 months. This Session can be booked on our online booking system, please choose a 45min consult. In this session we will review your progress and plan lifestyle modifications to achieve your goals. 

Members can book individual coaching sessions to focus on strength, movement, or high-performance habits.

If you required extra sessions, speak to us. This can be arranged at a separate cost. 

Yes! The Elite WellnessMembers receive quarterly wellness workshops on topics like:

• Strength & Mobility
• Stress Management
• Nutrition for Midlife
• Midset and Mindfulness
• other relevant to health and wellness

All members will receive email notifications when workshop dates are released.

If you are not a member, and would like join the workshop, join our newsletter to receive news on our website or contact us via the website to enrol on the workshops.